Frequently Asked Questions

Our platform includes advanced charting tools with 50+ technical indicators, automated trading bots, portfolio analytics, risk management tools, real-time alerts, market sentiment analysis, and AI-powered trading signals. All tools are accessible through our web platform and mobile apps.

Yes! We offer full-featured mobile apps for both iOS and Android devices, as well as a responsive web platform that works seamlessly on tablets and smartphones. All features are available across all platforms.

We provide institutional-grade market data with sub-second latency from direct exchange connections. Our data accuracy is over 99.9%, and we employ multiple data validation and reconciliation processes to ensure reliability.

Yes, we offer comprehensive REST API and WebSocket connections for Professional and Enterprise plans. Our API provides access to real-time market data, historical data, analytics, and trading functionality with excellent documentation and SDKs.

We implement bank-level security measures including 256-bit SSL encryption, multi-factor authentication, cold storage for digital assets, regular security audits, and compliance with industry standards. We never store your exchange API keys with withdrawal permissions.

For basic accounts, we only require an email address and password. For higher service tiers and enhanced security features, we may require identity verification in compliance with KYC regulations, but we never ask for more information than necessary.

No, we never sell or share your personal trading data with third parties. We may share aggregated, anonymized market data for research purposes, but your individual trading information remains completely private and secure.

We accept all major credit cards (Visa, MasterCard, American Express), bank transfers, PayPal, and select cryptocurrencies for payment. All transactions are processed securely through our encrypted payment system.

Yes, you can upgrade, downgrade, or cancel your subscription at any time. Changes take effect at your next billing cycle, and we provide prorated refunds for downgrades. There are no long-term contracts or cancellation fees.

Yes! Annual subscriptions receive a 20% discount compared to monthly billing. We also offer volume discounts for teams and institutional clients. Contact our sales team for custom pricing options.

Absolutely! Our platform includes a powerful strategy builder where you can create, backtest, and deploy automated trading bots. You can use pre-built strategies or create custom ones using our visual editor or code-based approach.

We provide comprehensive risk management tools including stop-loss orders, position sizing calculators, portfolio risk analysis, maximum drawdown limits, correlation analysis, and real-time risk monitoring with customizable alerts.

You can securely connect your exchange accounts using API keys (read-only recommended) through our encrypted connection system. We provide step-by-step guides for all major exchanges and never store keys with withdrawal permissions.

We offer multiple support channels: 24/7 live chat for Professional+ plans, email support for all users, comprehensive documentation and video tutorials, community forums, and dedicated account managers for Enterprise clients.

Yes! We offer extensive educational resources including video tutorials, webinars, trading guides, market analysis reports, strategy templates, and a comprehensive knowledge base covering everything from basic concepts to advanced strategies.

Response times vary by plan: Basic users receive email responses within 24 hours, Professional users get priority support within 4 hours, and Enterprise clients have dedicated support with 1-hour response time guarantee.